Copperhouse Dental Surgery
We hope this finds you and your family in good health. We would like to thank all of you very much for your patience and understanding during the lockdown. Many of you will have had a dental problem of some sort.
You may have heard that dental practices can open to routine care from Monday 8 June.
Our practice has now reopened but we just wanted to be clear that this may not be business as usual.
We are prioritising patients who are in pain or have a problem which could get worse if left untreated. There are far fewer appointments available because we need to deep clean the surgery in between treatments. We are also offering advice via videoconsultations in order to reduce the need for face to face appointments . The treatments you are offered may be different to those you received before, depending on staff and equipment available. Unfortunately it will take some time before services return to what you previously experienced as normal. Again your patience is very much appreciated.
Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our surgery. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our practice follows infection control guidelines made by the governing bodies. We are up-to-date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
Our practice will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again at your appointment
We have hand sanitiser that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed.
We no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect
Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
How you can help:
With the exception of children and patients with carers, patients should come alone
A distance of at least 2 metres must be observed if another patient is present in the dental practice
Payment should be made by card where possible
Staff will not shake your hand
If you show symptoms following appointment booking, you should contact the practice by phone
Please do not arrive early to the practice. If necessary, you should wait outside the practice
Please do not arrive without an appointment
Patients should come wearing a mask if possible or be prepared to wear one.
Dentist and Team
Further Information on how your new visit will be and steps you can take to help with your appointment:
Please complete the pre appointment questionnaire (Green form below) before you come to the surgery
If you show symptoms of Covid following appointment booking, you should contact the practice by phone.
Please do not arrive early for your appointment. The door will be locked and the waiting room is not being used.
On arrival please remain in the your car, or if arriving on foot please remain outside the practice following social distancing recommendations and call to inform us that you have arrived. The receptionist will call you back to notify when it is time for you to approach the surgery. Please let us know beforehand if you do not have a mobile phone and we will make alternative arrangements.
With the exception of children and patients with carers, patients should come alone.
Where possible please do not bring any unnecessary items such as bags and coats.
Patients should come wearing a mask if possible or be prepared to wear one if asked.
A member of the dental team will unlock the door for you and you will be asked to sanitize your hands on entry with the hand sanitiser provided.
On entering the reception, please stand on the marked area and if any payment is required, then this should be made by card where possible. This will ensure a swift departure on completion of your treatment. No other patient will be waiting in the reception area. Our receptionist will be behind protective plastic screens for the safety of everyone.
Avoid touching any surfaces where possible.
You will be guided to the appropriate treatment room, following the distance markers that will be displayed on the floor throughout the practice.
If you do have any unavoidable personal belongings, you will be instructed where to leave them.
In the surgery, to provide you with the correct dental care, we cannot adhere to social distancing recommendations and our teams will therefore be in extra PPE (Personal Protective Equipment) which depending on the procedure to be carried out, may look different to what you are used to.
When seated on the dental chair, you will be asked to place your face mask in a plastic bag provided by us.
After your treatment replace your face mask before leaving the dental chair.
You will be escorted to the exit where you will be asked to dispose of your mask and sanitise your hands again before leaving.
Copperhouse Dental Team
Please fill out the below form only if you have been requested to do so.